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📢 New Arrivals: Fresh & Premium Dry Fruits Now Available at Natural Nuts!
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Payment Policy

This Payment Policy outlines the terms governing all financial transactions conducted on the naturalnuts.in website. By placing an order, you agree to the payment terms set forth below.

1. Accepted Payment Methods
We offer secure payment through the following methods:

  • Credit/Debit Cards: Visa, MasterCard, RuPay, and other major networks.

  • Net Banking: Payments from all major Indian banks.

  • UPI: Instant payments through any UPI ID linked to your bank account (e.g., PhonePe, Google Pay, Paytm).

  • Mobile Wallets: Payments through supported mobile wallet applications.

  • Cash on Delivery (COD): Payment in cash at the time of product delivery. [Note: Please confirm if you offer COD]

2. Payment Security
All payment information is processed through PCI-DSS compliant, secure third-party payment gateways (such as Razorpay, Paytm, CCAvenue, etc.). We do not store your sensitive card details (like full card number, CVV, etc.) on our servers. Your transaction data is encrypted to ensure security and privacy.

3. Pricing and Currency
All product prices listed on the Website are in Indian Rupees (₹) and are inclusive of applicable Goods and Services Tax (GST). The final total amount charged will include the cost of the products plus any applicable shipping fees.

4. Order Confirmation
Your order will be confirmed only upon successful validation and authorization of your payment by our payment gateway partner. In the event of a payment failure, your order will not be processed. If the amount was deducted from your account during a failed transaction, it will be automatically refunded to your source account within 7-10 business days. Please contact your bank if the amount is not credited within this timeframe.

5. Billing and Invoices
A digital tax invoice for your purchase will be generated upon confirmation of your order and will be emailed to the address provided during checkout. The invoice will also be included in your shipment package.

6. Refunds

  • Eligibility: Refunds are only issued for orders that are cancelled before shipment or for products that are damaged, defective, or incorrect, as detailed in our Returns and Refunds Policy.

  • Process: Approved refunds will be processed to the original source of payment used during the transaction.

  • Timeline: Please allow 7-10 business days for the refunded amount to reflect in your account, depending on your bank's processing time. Refunds for Cash on Delivery orders will be processed via bank transfer, for which you will be required to provide your bank details.

7. Currency and Transaction Charges
The customer is responsible for any foreign currency conversion fees or other bank-imposed transaction charges that may apply when making a payment from outside India or using an international card.

8. Contact for Payment Issues
For any queries or disputes related to payments, please contact our customer support team with your order number and transaction details.

Email: support@naturalnuts.in

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